IT HELP DESK SERVICES

We provide IT Help Desk Services to your team so you can focus on growing your business!

As your organization furthers its development, you will find your workforce using more Internet-based applications and seeking out IT solutions. You can ensure your company has effective IT Help Desk Support by enrolling your company in our Remote Help Desk Service.

What are Remote IT Help Desk Support Services?

Remote IT Help Desk Support is an online platform where businesses can have YBS IT experts quickly and securely connect to their computer systems and troubleshoot/resolve IT issues fast.

Remote Help Desk IT Support Services are very beneficial to small and mid-size businesses because Remote Help Desk IT Support Services can improve a company’s responsiveness while lowering business operational costs. You will have the opportunity to track and archive all the remote IT services to speed up  IT resolutions as IT issues occur.

How are YBS remote Help Desk IT techs able to offer me real-time IT solutions?

The Remote Help Desk can offer you real-time IT solutions because the IT support team can easily log onto your company computers to assist your staff with their everyday IT issues. Remote Help Desk services are highly efficient IT services because:

Remote Help Desk support can reduce costs because the IT support service is available to you on a flat-rate to permit your company unlimited IT service requests no matter how simple or complicated your IT issues may be. Remote Help Desk support services are less expensive than hiring a full-time in-house IT staff because you do not have to offer benefits, vacation days or sick days to a remote IT help desk.

The Remote Help Desk offers 24/7 tech support services to ensure your company receives fast response times for IT issues. In fact, the remote Helpdesk will call or email you instantly to give you a status report on your IT solutions.

Your staff will have remote help if they are traveling or on-site because the remote help desk is Internet-based.

With the right Remote IT Support Solutions, you will find your company meeting and exceeding your customer expectations. When customers feel they are a top priority for your business, you will have the opportunity to generate more revenue with minimal effort.

If you a ready to save time, money and resources…..enroll your company in the YBS Remote Help Desk Services. We are ready to help your workers resolve their IT issues faster today.

24X7 SERVICE DESK

Quality customer support for something as critical as your IT is a must. We staff a team of seasoned IT experts to help enhance the level of customer satisfaction. We help your staff increase productivity, improve resolution times, and meet compliance standards. Our resolution processes are based on industry best practices, such as the IT Infrastructure Library (ITIL).

Our Service Desk serves as the Single Point of Contact (SPOC) for all Client support requests. The primary function of our team is to ensure that the client’s requests are being handled correctly and timely — whether you call in by phone or utilize the YBS web ticketing portal. The Service Desk will manage your reported issue and provide resolution. If the issue cannot be resolved remotely, we will consult with you on options available for problem resolution. Primary functions of our service desk include:

 

  • 24/7 Support
  • Staffed by 100% CHR Employees
  • After-Hours Critical Support
  • Incident remediation and resolution
  • Incident Management:
  • Change Management
  • Vendor Management
  • Escalation Management
  • Multi-Tier Support Skillsets
  • User account administration
  • Remote desktop support
  • IT Dispatch
  • Procurement Services

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Testimonials

Geoffrey Perrinm Maralo LLC

YBS has skilled technicians which can handle PCs, Laptops, Servers, VPNs, Telephone Systems, Copiers, Printers, Fax & Scanners, and Data Backup Systems.

Becky Lowe, JT Lynch Company

YBS is always quick to respond to our issues and understands how critical our technology is to our daily operations.

Thomas Sawe, Sawe Automotive Centers, Inc.

Those folks at YBS are on top of their game when it comes to keeping our network up to speed.

About Your Business Solutions

We have worked with over 750 businesses in more than 14 different industries across North America for the last 20 years and have experience in providing businesses with the Technology Support growing companies rely on.

 

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