TelecommunicationsSmall Business Solutions, Enterprise Solutions & Infrastructure Cabling
We’ve partnered with one of the leading providers of telecom solutions – Crexendo Communications – to ensure that your communications run smoothly. YBS provides business phones, cloud-based phone service, conference call equipment and service, call centers, cloud backup, email, and more. Any part of your communications that you need help with, we’ll be there for you.
Your Business Solutions business phone systems cover a range of digital and IP phones, consoles, conference phones, and peripherals suited for business of all sizes and industries. Feature-rich quality. Building on a legacy of success at the desktop, YBS business phones combine the ergonomics, feature-richness, and voice quality users expect.
- Easy access. YBS business phones give users easy, intuitive access to feature-rich telephony and advanced desktop applications enabled by the YBS IP communications platforms.
- Customized solutions. Not a “one size fits all” solution, YBS business phone systems address the full spectrum of user needs based on their unique roles and locations in the organization.
- More ways to work smart. A wider range of better, smarter ways to work with colleagues, customers, and business partners.
- Improved workday efficiency. Employees are accessible and able to respond immediately to the needs of others through real-time communication methods.
- A more connected workforce. Whatever their role, wherever they are, workers stay connected to each other and to partners and customers.
Whether you need to meet the messaging needs of executives, keep front-line personnel in touch anywhere and anytime, or deploy teleworking, collaboration, web conferencing, or other productivity-enhancing communications technology, Your Business Solutions business phone systems provide you with what you need.
Wi-Fi Phone Systems
YBS offers a choice of full-featured, integrated wireless IP solutions to suit your geographic and technology preferences (DECT and Wi-Fi / 802.11).
IP Phone Systems
YBS offers a comprehensive line of business IP phone systems and desktop devices—everything from affordable, entry-level phones to sophisticated IP phones and devices with cordless handsets, conference units, and attendant consoles.
The YBS IP-DECT System (Global) enables the enterprise to control and manage their mobile communications costs on the premises.
Digital Phones, IP Peripherals, & Accessories
A suite of digital phones, and expansion modules unlock the full power of YBS virtual PBX for users across the enterprise.
When tools are integrated into a system that allows easy flow of communication among devices, it’s called unified communications and collaboration, or UCC.
Just as a line is the shortest distance between two points, unified communications allow businesses to make the fastest possible decisions and transactions. UCC allows users to communicate in whatever manner best suits their needs or situation. And the individual tools are interconnected so that access is streamlined and efficient.
YBS offers industry-leading unified communication solutions for businesses of all sizes. All of our voice solutions can be expanded into full, feature-rich UCC solutions. And because we give you the option to run our powerful solutions on our hardware or on your servers through software, you can expand on your terms and your timing.
YBS also offers voice and unified communication solutions as a service. Our cloud capabilities mean you can skip the hardware and servers altogether and instead subscribe to a UC system using our data centers. This means no long-term commitments or capital expenditures.
All voice mail boxes are managed from a single interface on a single system. Furthermore your business can benefit from a boost in user productivity and client responsiveness through flexible message management and access capabilities.
YBS Cloud Collaboration
Our cloud collaboration solution combines collaboration, mobility, and messaging into a single solution that empowers people to collaborate more easily and effectively, no matter where they are, how they work and what device they use.
We provide virtualized unified communications and collaboration (UCC) solutions for the data center and the desktop that drive cost savings, simplify IT management, and enhance security and business continuity.
With today’s diverse workforce, communication solutions must conform to the needs of individuals and organizations, not the other way around. YBS gives you the freedom to work anytime, anywhere, on any device.
Business communications has a clear path to the cloud. The YBS business communication solution that seamlessly ties every communication application together for greater efficiency, flexibility and capabilities.
Cloud communications refers to systems that are stored off premises and managed by a service provider. In many cases, deploying business communications in the cloud means lower up-front costs and reliability not achieved by an on-premises solution. More than simply hosted voice or unified communications, cloud communications is an effective way to build, deploy and scale enterprise communications systems.
There are three types of clouds: public, private and hybrids. Because organizations have differing needs for their communications systems, we offer all three types of cloud deployments. That means we can construct the perfect solution that meets your cost, security and reliability requirements.
No other communications vendor offers the breadth of solutions that we do. Our cloud capabilities range from basic dial tone services to comprehensive products that enable organizations to build their own cloud capabilities.
YBS Contact Center products help business of all sizes to serve their customers while improving employee productivity and controlling operational costs.
Contact Center Solutions
Every business has a contact center, whether they know it or not. From small, help-desk contact centers to large-scale, multisite, multimedia contact centers, businesses need contact center solutions that enable remote workers, integrate business processes, control costs, and ensure business continuity. They want solutions that streamline business operations and processes, improve communications, and are self-managed with minimal intervention.
YBS provides a number of call and contact center solutions to meet a wide range of business needs. Our small- to medium-sized and enterprise contact center solutions integrate with existing infrastructure investments and provide you with the flexibility to add increasingly sophisticated capabilities as your needs change and grow.
Intuitive desktop productivity tools can help your business integrate phone availability, online presence, agent actions, and screen pops with soft phones so agents can quickly identify customers, message or conference in available product experts, and provide answers in a single transaction.
Finally, with an Automatic Call Distribution (ACD) system for voice and multimedia routing, you can enable customers to contact you in the media of their choice. Supervisors can track and report on multimedia agent, queue, and trunk performance, ultimately optimizing business processes and improving the customer experience.
Quality Assurance & Improvement
With YBS’s Quality Management application, you can turn every call into an asset. Use recorded calls for coaching, training and recognition. Use them to improve interaction between employees and customers, and track and optimize the effectiveness of phone-based marketing campaigns.
Protect Against Litigation
With YBS Call Recording, you can reduce this burden while avoiding unnecessary penalties, fees and damages by automatically recording and documenting every call—producing robust, easily searchable, indisputable, verifiable records.
Ensure Business Continuity
YBS’ Contact Center portfolio of solutions provides businesses with the tools they need to improve the customer experience, integrate business processes, and ensure business continuity.
Integrate Business Processes
With forecasting tools and integrated workforce management tools, supervisors can ensure the right number of skilled agents are available to handle the call volume and help contact centers optimize resource use and effectively control costs.